Manufacturing jewellers have their own preferred methods for producing jewellery and have used these successfully for years. Occasionally things don’t work out as expected and it’s very easy to blame the bullion or semi-fabricated materials supplier and their product. This may not necessarily be the case and problems can originate from the jewellers’ process and conditions. In these cases a good after-sales technical service from the supplier is invaluable to give quick and economic resolutions to problems. This paper highlights several examples where the failure mechanism is not that first suspected. The paper will demonstrate that good technical support can save time, money and give an advantage over competitors as well as giving the jeweller a better understanding of the materials and processes used.

Author: Stewart Grice