Similar to other industry segments, jewelry manufacturers face increasing pressure to transform, yet across all industries studies show three out of four transformation projects fail. Against these odds, organizations managing change well report an 80 percent project success rate. This paper explores how an integrated change program enables an organization to deliver timely business value for transformation projects through improved change management. In the context of an overall change framework, it pays particular attention to the importance of culture and managing culture transitions.

Author(s): Anne B. Miller